Frequently Asked Questions

Everything you need to know about your KAVU adventure gear.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status in real-time.

What is your return policy?

We offer a 30-day return window for all unwashed and unworn items with original tags attached. Please use our online portal to generate a prepaid return label.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.

How do I care for my Rope Bag?

To maintain the quality of your canvas bags, we recommend spot cleaning with cold water and mild detergent. Avoid machine washing or tumble drying to prevent shrinkage.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.

Are your products covered by a warranty?

KAVU products are guaranteed against manufacturing defects in materials and workmanship for the reasonable life of the product. Normal wear and tear is not covered.